Sea logistics isc operational care manager

Are you ready for an exciting new leadership opportunity? We invite you to join one of the most successful international logistics organizations globally, Kuehne+Nagel. Your Role You will be leading, directing and optimizing your International Supply Chain (ISC) customer care team to continuously provide customer excellence + sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge, you will drive service improvement activities to ensure customer satisfaction + service delivery in line with global ISC standards Your Responsibilities To focus on customer engagement, satisfaction, retention + growth through high levels of service quality and close collaboration with operational + commercial key stakeholders, along with sea logistics + regional management to optimize the customer experience. To own, monitor + drive all ISC development activities. To ensure best-in-class customer onboarding. To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, ensuring high level of data quality + timeliness including customer reporting. To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient purchase order + shipment management. To ensure delivery against all financial targets + strategic objectives for ISC. Your Skills and Experiences min 3 years experience in related field Willing to travel Ability to converse fluently in Bahasa Indonesia and English Excellent interpersonal and negotiation skill attention to detail, strong analytical and problem-solving, strong supervisory leadership, ability to adapt to the needs of the organization, able to work in teams effectively. Commercial acumen Excellent presentation skill

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